In times of high volume, such as during the holiday season, this time may be reduced to 12 hours.Please account for the above details when placing an order. You may add our shipping warranty to your cart at checkout in order to protect against incidents such as this.If your order has not shipped and you would like to cancel it, you may do so within 24 hours of ordering.
LEATHER NOTEBOOK PLUS
Generally for large value shipments, you are required to pay an entry fee, plus a certain percentage of the value of the order.Rustico will not be held liable for shipments that are lost or stolen. Customs vary widely from country to country, so please contact your local customs bureau for more information. International delivery times vary depending on the customs office of the arrival country and may be subject to import taxes, customs duties and fees which are the responsibility of the buyer. International orders will ship using the method quoted at checkout. To ensure the careful quality for which we’re known, it takes us some time to craft, package, and ship handmade or personalized items from our workshop. Styles personalized through our monogramming program are final sale, and cannot be returned or exchanged.Many of our items are hand-made to order. Please allow for one or two billing cycles for a refund to appear on your statement. This receipt is your proof of returning the merchandise.Ĭredit card refunds will be issued on the card that was used for the original purchase. Hold onto your shipping receipt and packing slip until you have received your refund or exchange. If you received the wrong item or a damaged item, please call customer service at 1-80 (8:30 am to 5:30 pm EST, Monday - Friday) or email insure your shipment as lost shipments are the sender's responsibility. Return shipping is the responsibility of the customer. All shipping and handling fees are non-refundable. If a return is not in the original, sellable condition, then a merchandise credit will be issued.
LEATHER NOTEBOOK FULL
Returns of merchandise are accepted in original, sellable condition within 30 days of purchase for a full refund. If the original purchase included a bonus gift, the bonus item must be returned in order to receive full credit for the original purchase price. Without your original receipt, invoice, or gift receipt, you will be offered a merchandise credit for the lowest or discounted selling price of the item. If you are not satisfied with your order for any reason, we will accept the return of items that are in new, unused condition, with original tags attached and all original packaging and other components included, when accompanied by an original Graphic Image receipt, invoice, or gift receipt. We appreciate your understanding and patience. If you need your order any sooner than our listed processing times, please contact us 1-80 or email us at Our hours of operation are Monday through Friday, 8:30 AM to 5:30. We cannot be held accountable for packages where tracking information states “DELIVERED” to the shipping address. If tracking information confirms that the item has been delivered to the shipping address on the order, but you have not received your products, please contact the carrier directly and open an investigation. It is up to the carrier to deliver your package on time. Graphic Image / GiGi New York cannot be held responsible for delayed deliveries by the carrier.
Choosing an expedited shipping method does NOT effect the processing time for the order. Processing time for non-personalized orders are approximately 3 to 5 business days. Our processing time for personalized orders is approximately 5 to 7 business days. Graphic Image takes pride in processing and shipping your order as quickly as possible.
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